Zoho Desk Quick Guide: How to Use the Knowledge Base

Zoho Desk Quick Guide: How to Use the Knowledge Base


Accessing the Knowledge Base

  1. Go to the Support Portal

    • Open your web browser and navigate to the company’s Zoho Desk portal.

  2. Click on "Knowledge Base"

    • On the homepage, find and click the "Knowledge Base" or "Help Center" tab.

Searching for Articles

  1. Use the Search Bar

    • Type keywords related to your issue (e.g., "password reset," "VPN setup").

    • The system will suggest relevant articles.

  2. Browse Categories

    • If you’re unsure what to search for, explore different categories such as IT Support, HR, or Software Guides.

  3. Open an Article

    • Click on an article title to view details, including step-by-step instructions and screenshots.

What If You Can’t Find an Answer?

  1. Check Related Articles

    • Scroll down to see "Related Articles" that might address your issue.

  2. Submit a Ticket

    • If no article resolves your problem, go to the "Submit a Ticket" section to contact support

    • Related Articles

    • Getting started with Zoho Desk

      Submitting a Ticket Go to the Support Portal Open your web browser and navigate to the company’s Zoho Desk portal at https://ask.hugotech.co You will automatically be redirected to the Single Sign-on (SSO) page via Jumpcloud. Simply follow the ...

    • Finance FAQs – Employee Support Guide

      Welcome to the Finance FAQ article. This guide is designed to help you resolve common finance-related issues such as tax remittance, salary payments, pension, and more. Tax-Related Issues Tax is a compulsory contribution to the state board of ...

    • Group Life Insurance: Enrolment Guide

      Group Life Insurance Guide Understanding Group Life Insurance What is Group Life Insurance (GLI)? Group Life Insurance is an insurance policy that provides coverage for the death of an employee due to sickness, natural, or accidental causes during ...

    • Hugo Handbook: Compensation and Benefits

      The following areas fall under compensation and benefits: Salary, HMO Benefits, Pension, Life Insurance, Employee Assistance Program, and Extraordinary Pay. Whether you're an intern or a full-time employee, your pay details are in your most recent ...