Submitting a Ticket

1. Go to the Support Portal

   • Open your web browser and navigate to the company’s Zoho Desk portal at https://ask.hugotech.co

   • You will automatically be redirected to the Single Sign-on (SSO) page via Jumpcloud. Simply follow the process, and you'll be logged in.

2. Click on "Submit a Ticket"

   • On the homepage, look for the "Submit a Ticket" button and click on it. 
     

3. Fill in Ticket Details

   • Department: Select the appropriate department for your issue.

   • Subject: Enter a brief summary of your issue.
     

   • Category: Select a category from the list of categories.

   • Description: Provide detailed information about the problem.
     

   • Additional Section: Some categories require you provide additional details.

   • Attachments (Optional): Upload any relevant files (e.g., screenshots, documents).

4. Submit the Ticket

   • Click "Submit" to send your request.

   • You will receive an email confirmation with your ticket details.

Viewing & Managing Tickets

1. Log In to Zoho Desk

   • Go to the support portal
     

   • You will automatically be redirected to the Single Sign-on (SSO) page via Jumpcloud. Simply follow the process, and you'll be logged in.

2. Click on "My Tickets"

   • This section shows all your submitted tickets and their statuses.

3. Check Ticket Status

   • Open: Your request is being reviewed.

   • In Progress: The support team is working on it.

   • Resolved: The issue has been addressed.

   • Closed: The ticket is finalized.

4. Add Comments or Attachments

   • Click on a ticket to view details.

   • Use the "Reply" or "Add Attachment" options to provide updates.

5. Close a Ticket (If Resolved)

   • If your issue is resolved, you can close the ticket or confirm with the support team.

Need Help?

If you have trouble submitting or viewing tickets, contact ask@hugotech.co or visit the FAQ section in the Zoho Desk portal