Welcome to the Finance FAQ article. This guide is designed to help you resolve common finance-related issues such as tax remittance, salary payments, pension, and more.
Tax is a compulsory contribution to the state board of
internal revenue(SBIR), levied by the government on
employees’ income. In our case, these includes
salaries & other compensations
1. Change of Tax Remittance State
To change your state of tax remittance:
- Create a new taxpayer ID for the new state.
- Share the updated ID with the People Data team to update Factorial.
- Note: You may only change your remittance state once every 3 years to avoid issues with your Tax Clearance Certificate (TCC).\
2. How to Retrieve or Know Your Tax ID
- Fill out this form using your work email.
- If the response says "Not available", proceed to create a tax ID (see next FAQ).
- If you wish to change your tax remittance state, refer to FAQ #1 above.
3. Creating a Tax ID
- Login to etax.lirs.net to create your
Lagos State tax ID.
- If your Tax ID already exists, click “Already have an account? Log in here.”
- Select the “Forgot tax ID” option, and follow the prompt.
- If
you don’t get your ID, message the help desk on the
portal. Note that the response is given between the
hours of 8 am and 5 pm.
- Ogun State: Log in to the OGIRS portal to create
your ID. Kindly update on factorial once received.
- Other States: Visit their official website or your local tax office.
4. To Obtain your Tax Clearance Certificate
To obtain your TCC, please follow the steps below to
file your annual returns, which is a mandatory requirement before obtaining
your Tax Clearance Certificate (TCC):
Filing Annual Returns: Log in to the LIRS
dashboard and do the below
Go to
returns
Select
my Tax returns
At the
top right corner, select Fill My Returns
Under file my returns
Input
your name
Your
annual salary (You can see that under the employer filed returns)
Your
address and all requirements
Input
your annual pension (You can calculate that from your payslip).
Do the same for all years if you have spent more than a year
in Hugo, and then submit TCC Eligibility Criteria. To be eligible for a Tax Clearance
Certificate, you must have been in employment for at least three (3)
years, either with Hugo or another company. Kindly ensure all required
information is correctly submitted to avoid delays in processing your TCC.
Once created, share the ID with the People Data team to update Factorial.
Note: PAYE is remitted the month after payroll.
Visit your nearest Stanbic branch to resolve common account
problems, including:
- Blocked account due to KYC compliance
- Transaction limit errors affecting salary payments
Need an Introductory Letter?
- Message Princess Obire (our Stanbic Relationship Manager) on Slack.
Updating Your Bank Details
- Update your bank info on Factorial before the 20th of each month to ensure proper salary disbursement.
Changing Your Stanbic Account Status
To change your account to Operational or Non-Operational:
- Submit a ticket to the People Data team on Zoho Desk.
- Ensure your alternate account on Factorial is functional and updated.
- Confirm your RSA PIN and PFA are listed on Factorial.
- If you do not have a
RSA pin, contact People Operations at peopleops@hugotech.co.
- To update PFA details, submit a ticket to the People Data team on Zoho Desk.
Note: Pension is remitted the month after payroll. Please allow time for your PFA to process the payment.
If your PFAs keep sending reminders for pension
remittance: Kindly request them to send an email to accounting@hugotech.co.
Loan / Salary Advance
For financial support or a salary advance, email People Operations at peopleops@hugotech.co.
Payslips & Salary Payment Issues
Note: All Failed payments are reprocessed by EOD 27th of the month.
We are committed to resolving salary issues quickly and efficiently.